I have only needed to call the 'hotline' once. A man attempted to attack me while I had my some in my car with me. When I saw that he had something in his hand and I did not feel safe, I drew my handgun. He returned to his vehicle but did not drive away. I was at a gas station, i took my son inside and informed the clerk what was happening. The i called 911, but the closest officer was 10 minutes away. The man finally left the parking lot, I let everyone know he was gone and the place pretty much emptid!